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Tech Support

To: Tech Support

Last year I upgraded Girlfriend 1.0 to Wife 1.0 and noticed that the new program began unexpected child processing that took up a lot of space and valuable resources. No mention of this phenomenon was included in the product brochure. In addition, Wife 1.0 installs itself into all other programs and launches during system initialization where it monitors all other system activity. Applications such as Pokernight 10.3 and Beerbash 2.5 no longer run, crashing the system whenever selected.

I can not seem to purge Wife 1.0 from my system. I am thinking about going back to Girlfriend 1.0 but uninstall does not work on this program. Can you help me?

Jonathan Powell

To: Mr. Powell

This is a very common problem men complain about but is mostly due to a primary misconception. Many men upgrade from Girlfriend 1.0 to Wife 1.0 with the idea that Wife 1.0 is merely a "UTILITIES & ENTERTAINMENT" program.

Wife 1.0 is an OPERATING SYSTEM and designed by its creator to run everything. It is impossible to uninstall, delete, or purge the program from the system once installed. You can not go back to Girlfriend 1.0 because Wife 1.0 is not designed to do this.

Some have tried to install Girlfriend 2.0 or Wife 2.0 but end up with more problems than original system. Look in your manual under Warnings - Alimony/Child Support.

I recommend you keep Wife 1.0 and just deal with the situation. Having Wife 1.0 installed myself, I might also suggest you read the entire section regarding General Protection Faults (GPFs). You must assume all responsibility for faults and problems that might occur. The best course of action will be to push apologize button then reset button as soon as lock-up occurs. System will run smooth as long as you take the blame for all GPFs. Wife 1.0 is a great program but is very high maintenance.

Tech Support

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Technologically Challenged

Just in case you think you are technologically challenged, look at this lot taken from a Wall Street Journal article:

  1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is.
  2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.
  3. Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with photocopies of the floppies.
  4. Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in> front of the monitor screen and hitting the "send" key.
  5. A confused caller to IBM was having troubles printing documents. He told the technician that the computer had said it "couldn't find printer". The user had also tried turning the computer screen to face the printer - but that his computer still couldn't "see" the printer.
  6. An exasperated caller to Dell Computer Tech Support couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.
  7. True story from a Novell NetWire SysOp:
    Caller: "Hello, is this Tech Support?"
    Tech : "Yes, it is. How may I help you?"
    Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"
    Tech : "I'm sorry, but did you say a cup holder?"
    Caller: "Yes, it's attached to the front of my computer."
    Tech : "Please excuse me if I seem a bit stumped, It's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?"
    Caller: "It came with my computer, I don't know anything about a promotional. It just has '4X' on it." At this point the Tech Rep had to mute the caller, because he was laughing too hard. The caller had been using the load drawer of the CD-ROM drive as a cup holder.
  8. Another IBM customer had troubles installing software and rang for support. "I put in the first disk, and that was OK. It said to put in the second disk, and I had some problems with the disk. When it said to put in the third disk - I couldn't even fit it in..." The user hadn't realized that "Insert Disk 2" meant to remove Disk 1 first.

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Test Results

Real Questions And Answers From Last Year's GCSE's